Coronavirus Updates

Dear Neighborhood House Coordinators,

Each day brings new challenges as we move through this pandemic. This page is a space where everyone can share resources, voice concerns and generate ideas for how we support our communities.
For the latest health information, please go to
For the latest on Coronavirus and Neighbourhood Houses, please go to the NHVic website.

Your input on the ground will help to inform policy. Please take the time to complete the following two surveys:
NHVic / DHHS ‘pulse check’ here
VCOSS/DHHS Emergency Relief survey here

Network West – how we support you.

Weekly general check in. Tuesdays at 2.00PM.
You can join next week’s meeting Meeting ID: 368 443 184

Network West sub-group meetings:
Emergency Relief providers sub-group meeting :Wed 28th at 2:00pm Meeting ID: 965 7810 5723
Password: 014002

ACFE providers sub group meeting: Thursday 23rd at 11.00 am. Meeting ID: 988 5496 7316 Password: 019914

Also, please join our Community of Practice for Community Development workers. The next meeting is on Thursday 25th June at 9:30 am

Latest updates and bulletins06/05/2020

  • The latest VCOSS bulletin includes links to their ‘issues alerts’ including Confronting family violence, energy hardship and household lockdown for diverse households

More information on specific topics

Financial support for Neighbourhood Houses

Jobkeeper Payments: See Explanatory Statement here, see Employer information here, and employee information here. Also watch the NHVic Jobkeeper forum here.

Neighbourhood Houses and the financial stimulus package. See factsheet here or watch the stimulus forum here.

Emergency Relief and food security

Please find information on Emergency Relief providers in the west here
For Victorian government care packages, call the Coronavirus hotline on 1800 675 398. The hotline can also refer people to other support services if needed.

Neighbourhood House Childcare providers

NHVic Childcare forum recording here

Communications from our funders

DHHS COVID – 19 PlanVictorian Neighbourhood House Sector


Corona Virus Resources

Plain language English information – DHHS
Foreign and plain language flyers – Carlton Neighbourhood House
Printable poster – handwashing
Printable poster – coughing and sneezing
Communications and messaging
Information in community Languages
SBS community language resources

Policy templates

Pandemic pro forma policy (v1) and WPCC Pandemic Response Plan here, and WPCC Epidemic-pandemic policy here
Pandemic policy (LCIS)
Stakeholder engagement template
Business Continuity Plan/template and another option
ACOSS business planning resources here

Great ideas to stay connected

Ideas to share with your community

Other Service’s still in operation / Emergency Relief providers by area.

Please be advised this list is subject to change, for individual locations please call ahead as service availability may rapidly.

ASK Izzy – All Crisis and health related needs – click here
Asylum Seeker Refuge Centre click here
FoodBank – list of individual emergency aid locations click here
Melbourne City Mission (Front yard Youth Crisis Centre) click here
Salvation Army Crisis Services click here
TinShed Emergency Relief update click here
Unison housing click here
Women’s health west click here